Executive Certificate in Digital Insurance
Course Overview
The Executive Certificate in Digital Insurance Course is a comprehensive professional program designed to equip insurance practitioners, managers, and stakeholders with the knowledge, tools, and practical insights needed to thrive in a rapidly evolving digital landscape.
As digital transformation reshapes the global insurance industry, professionals must adapt to new technologies, innovative business models, regulatory requirements, and changing customer expectations. This course explores how emerging technologies such as Artificial Intelligence, Big Data, Blockchain, Telematics, and Mobile Platforms are disrupting the insurance value chain — from product development and underwriting to distribution, claims management, and customer engagement.
With a strong focus on both global trends and African realities, particularly in East Africa, the course blends theoretical foundations with practical case studies, regulatory insights, and deployment strategies. Learners will gain exposure to best practices from international markets while understanding how to tailor digital solutions to local contexts.
The program is delivered in 12 structured modules in addition to the introduction module, each covering a critical dimension of digital insurance. Together, the modules build a holistic perspective — enabling learners not only to understand the digital insurance ecosystem but also to participate in shaping its future.
This course is highly relevant for underwriters, claims managers, insurance agents and brokers, IT and digital transformation specialists, regulators, and managers at all levels who seek to remain competitive in the digital age.
Learning Objectives
By the end of this course, learners will be able to:
- Understand the digital transformation of insurance — explain the drivers, opportunities, and challenges shaping digital insurance globally and regionally;
- Analyze the digital insurance ecosystem — evaluate the roles of insurers, insurtechs, regulators, agents, and customers in building sustainable digital models;
- Assess the impact of emerging technologies — such as AI, IoT, Blockchain, Big Data, and cloud systems on underwriting, pricing, distribution, claims, and customer experience;
- Evaluate innovative business models — including on-demand, parametric, embedded, and ecosystem-driven insurance solutions;
- Explore regional perspectives — analyze how digital insurance is unfolding in Africa, with particular focus on East African markets (Kenya, Uganda, Tanzania);
- Examine regulatory and compliance frameworks — understand how data protection, KYC, AML, and consumer protection impact digital transformation; and
- Develop strategic and operational readiness — learn how to plan, test, and deploy digital insurance solutions, ensuring alignment with business goals.
