Frequently Asked Questions

Who are the e-learning programs meant for?

The audience for the courses differs depending on the learning objective of each individual but they are meant for working class persons in the insurance industry who want to upscale their skills. They are also suitable for individuals seeking employment in the industry but who lack specific skills sets sought by prospective employers. They are also suitable for any other person seeking specific skills for competitiveness and leverage in their day-to-day job functions.



How long do the courses take to complete?

The duration of the courses depends on each individual course. Click on the course of your interest to know the duration as the duration is indicated on the course portal.

How much do the courses cost?

Rates are indicated on each course and covers a personal license to access your selected course for the duration allowed and varies from course to course.

How can I make payment?

Payment for the course can be made using your Credit/Debit Card or MPESA on the platform as you register online. They can also be made through the bank and on confirmation you will be sent credentials to access your course(s)

How will I take my examination?

When you are ready to take the exam,you will on your learner portal book for the same by choosing the date and time convenient to you.Upon approval the exam link will be sent to your portal but will only be active on the examination date and time.Booking of the examination should be made at least 5 days to the preferred examination date.Please note the examination is based on multiple choice questions.

Also note that the examination is proctored by Examus, an AI online online proctoring solution that will record the fentire exam session.You are advised to take the exam in a true examination condition without any violations as if found to have flouted examination rules you will not be approved to download and print your certificate.

How long will it take to receive my examination results?

You will be able to know the result within seconds of submitting your last answer. And if you pass, you will be able to immediately download and print your certificate of completion from your learner portal.However note you will need approval to download and print the certificate since the examination is proctored by Examus, an AI online proctoring solution and we will need to ascertain that the examination was done in true examination conditions and that there were no violations.

What is the passmark?

The passmark 70%

What if I fail the exam?

If you fail the exam you will be will allowed to retake the exam at a cost of US$50 per retake.You are allowed only two (2) retakes and if not successful you will have to re-enroll for the course afresh at the prevailing course fees.

Will I receive an original certificate?

The certificate you download and print is sufficient but on request we can print for you a high quality original certificate and have it sealed. However, this service will cost an extra US$30 for those in Nairobi and US$ 40 for those outside Nairobi but within Kenya.

Is the Insurance Institute of East Africa approved to offer training?

Yes, we are a National Industrial Training Authority (NITA) Approved Training Provider with Ref: NITA/TRN/1365. The National Industrial Training Authority (NITA) is a state corporation established under the Industrial Training (Amendment) Act of 2011. Its mandate is to promote the highest standards in the quality and efficiency of Industrial Training in Kenya and ensure an adequate supply of properly trained manpower at all levels in the industry and is responsible for approving and accrediting industry trainers.