Operations
Effective Business Writing for Insurance
Bad writing is bad for business.Poorly written documents create confusion, waste time...
Ethics at Work for Insurance
Ethics at work is designed for all employees in the property-casualty insurance busin...
Ethics for the Insurance Professional
Ethics for the Insurance Professional is designed to help insurance professionals bui...
Agency Operations and Sales Management
This course focuses on insurance agency formation and the environment in which produc...
Customer Service for Insurers
Learn to see service from the customers’ view. Here is a definitive study of qu...
Ethical Guidelines for Insurance Professionals
Ethical behavior is crucial to preserving not only the trust on which insurance trans...
Customer Service for Insurance Professionals
Gain an understanding of continuous improvement principles and develop the customer f...
Financial Institution Fraud
Financial institutions have always been a target for criminals. But in this age of te...
Insurance Law and Practice
The insurance industry infiltrates nearly every aspect of our personal lives and, for...