Insurance Institute of East Africa
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Customer Service for Insurers

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Module 1: Course Overview

Every insurance professional who has contact with clients faces the challenge of communicating so clients feel they have received the best service possible. Customer Service for Insurers course will help develop the skills to communicate effectively in every customer interaction.

All insurance personnel who work directly with clients can benefit from this course, including:

  • Customer service representatives;
  • Claims employees;
  • Producers;
  • Support personnel; and
  • Underwriters